Refund, Billing & Cancellation Policy — ORA by Aurem CTO

Last updated: February 12, 2026 Effective: February 12, 2026

Polaris Built Inc ("we", "us") operates ORA by Aurem CTO at auremcto.com. This policy explains our billing model, cancellation process, and refund eligibility. It is incorporated into and forms part of our Terms of Service.

1. Billing Model

1.1 Task-Based Quota

ORA sells tasks, not time or seats. One AI fix = one task. There is no severity-based pricing.

Unused tasks do not roll over to the next billing cycle. Overage (if enabled) is billed at the per-task rate stated at checkout.

1.2 Payment Processor

All payments are processed by Stripe, Inc. We do not store your full card details on our servers. Stripe's Terms and Privacy Policy apply to the payment transaction.

Supported payment methods: cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, and region-specific methods where Stripe supports them.

1.3 Currency & Taxes

Prices are quoted in USD unless a local currency is displayed at checkout. Applicable taxes (GST/HST, VAT, sales tax) are added on top of the listed price based on your billing address, in accordance with the tax laws of the jurisdiction (including Canadian GST/HST where applicable).

2. Renewal & Auto-Billing

• Monthly plans auto-renew on the same calendar day each month.
• Annual plans auto-renew on the anniversary of purchase.
• We send a renewal reminder email 7 days before each annual renewal.
• You will not be charged if you cancel before the renewal date (see Section 3).

3. Cancellation

3.1 How to Cancel

1. Sign in to auremcto.com
2. Go to Settings → Billing → Cancel plan
3. Confirm the cancellation

Alternatively, email billing@auremcto.com from your account email with the subject line "Cancel my plan".

3.2 What Happens After Cancellation

• You retain full paid-plan access until the end of the current billing period.
• At the period end, your account automatically downgrades to the Free (10 tasks/month) tier.
• Your data, projects, GitHub connections, and task history are retained for 90 days in case you re-subscribe. After 90 days, project-level data is purged (see Privacy Policy §7).
• You may re-subscribe anytime; no reactivation fee.

4. Refund Eligibility

4.1 14-Day First-Time Refund (Solo & Team plans)

If this is your first paid subscription to ORA, you may request a full refund within 14 days of the initial charge, provided you have not consumed more than 20% of the plan's monthly task quota at the time of the request.

Example: On a 100-task Solo plan, if you have used ≤ 20 tasks within the first 14 days, you are eligible.

4.2 Annual Plans — Prorated Refund

If you cancel an annual plan within 30 days of purchase or renewal and have used ≤ 20% of the total annual task quota, you may request a prorated refund calculated as:

refund = (unused months / 12) × annual price paid

After the 30-day window or above the 20% usage threshold, annual plans are non-refundable, but you retain access until the anniversary.

4.3 Non-Refundable Situations

The following are not eligible for refund:

• Overage / on-demand task purchases (consumed on payment)
• Monthly plans past 14 days from the initial charge
• Renewals of any plan (monthly or annual) after the first billing cycle
• Enterprise contracts (governed by the executed MSA/order form)
• Accounts terminated for violation of the Acceptable Use Policy or Terms of Service

4.4 Service-Credit Exceptions

Where a refund is not available, we may — at our sole discretion — issue service credits (additional tasks or free months) for:

• Confirmed platform outages exceeding 4 hours
• Failed AI executions caused by verified platform bugs (not model output quality)
• Billing errors on our side

Contact billing@auremcto.com with your account email and a description of the issue.

5. How to Request a Refund

Email billing@auremcto.com with:

1. Your account email
2. Date of the charge
3. Reason for refund
4. (Optional) Which plan you were on

We respond within 5 business days. Approved refunds are processed to the original payment method via Stripe within 7–10 business days of approval (subject to bank/card issuer processing time).

6. Chargebacks & Disputes

Please contact us before initiating a chargeback with your card issuer — we can almost always resolve it faster directly. Unresolved chargebacks may result in immediate account suspension while we work with Stripe to investigate.

7. Price Changes

We may change pricing with 30 days' notice by email. Existing annual subscribers keep their locked-in rate until the next renewal. Existing monthly subscribers see the new price at the next renewal.

8. Statutory Rights

Nothing in this policy limits statutory refund rights that apply to you under:

• EU / UK Consumer Rights (14-day cooling-off for digital goods, waiver clause on checkout)
• Canadian consumer protection law (Ontario Consumer Protection Act and equivalents)
• India Consumer Protection Act, 2019
• California unfair-business practices law

Where local law is more generous than this policy, local law prevails.

9. Contact

Polaris Built Inc Incorporated in Canada Billing inquiries: billing@auremcto.com General support: ora@auremcto.com